Welcome to Hatkala.com! These Terms & Conditions govern your use of our website www.hatkala.com and our services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our website.
1. Introduction
Hatkala.com is a merchant exporter specializing in authentic Indian handicrafts, particularly from Kachchh, Gujarat. We offer handcrafted products in bulk to businesses worldwide.
2. Eligibility
By using this website, you confirm that you:
✔ Are at least 18 years old or have parental/guardian consent
✔ Have the legal authority to enter into a binding agreement
✔ Will provide accurate and complete information when making purchases
3. Orders & Payments
3.1 Placing Orders
Orders can be placed online through our website or by contacting our sales team.
All orders are subject to acceptance and availability.
Bulk orders may require advance payment and a formal agreement.
3.2 Pricing & Payment
All prices listed are in [currency] and are subject to change without notice.
Payments must be made through approved payment methods (bank transfer, online payment, etc.).
Orders will be processed only after successful payment confirmation.
3.3 Order Cancellation
Orders can be canceled within 48 hours of placement, subject to confirmation.
Cancellation requests after processing may not be accepted.
4. Shipping & Delivery
4.1 Shipping Policy
We ship worldwide through trusted logistic partners.
Shipping costs vary based on destination and order size.
Delivery timelines depend on the shipping destination and method chosen.
4.2 Customs & Duties
International shipments may be subject to customs duties and taxes.
Buyers are responsible for complying with their local import regulations.
5. Returns & Refunds
5.1 Return Policy
Returns are accepted only for defective or damaged products.
Customers must notify us within 12 Hours of receiving the order with proof of damage.
Returned products must be unused and in their original packaging.
5.2 Refund Policy
Refunds will be processed after verification of the returned product.
Refunds may take 15 days to reflect in the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
6. Intellectual Property
All content on Hatkala.com (images, text, logos, designs) is the property of Hatkala.com and is protected under copyright and trademark laws.
You may not use, copy, or reproduce any content without prior written permission.
7. Limitation of Liability
We are not responsible for delays, damages, or losses caused by third-party shipping carriers.
Hatkala.com will not be liable for indirect, incidental, or consequential damages arising from the use of our products.
8. User Responsibilities
By using Hatkala.com, you agree to:
✔ Not engage in fraudulent activities or misuse our services.
✔ Provide accurate shipping and billing details.
✔ Respect intellectual property rights and website policies.
9. Privacy & Data Protection
We value your privacy. Our Privacy Policy explains how we collect, store, and use your data. By using our website, you consent to our privacy practices.
10. Governing Law & Dispute Resolution
These terms are governed by the laws of India.
Any disputes will be resolved in the courts of Gujarat Jurisdiction.
11. Amendments to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated Effective Date.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
